Subject: RE: Refund issue :6459034491
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Arjun Thapa <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Obiedo <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jan 2020 07:49:16 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Please take confirmation from the customer, if he/she want the amount to be refunded in bank, in that case share the bank account details.

Or if he/ she want the cash, please provide us the nearest store code.

Regards
Imran

From: Mohd Imran
Sent: Tuesday, January 21, 2020 11:25 AM
To: Arjun Thapa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Inayat Ali <[email-masked]>; Mohammed Obiedo <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: FW: Refund issue :6459034491

Hi Arjun,

Please help to process refund for the order # 6459034491, payment was captured. However, order was not successful.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 9:54 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue :6459034491

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 January, 2020 22:33:25
Subject: Refund issue :6459034491

Hi Team

with reference to order number :6459034491

ticket number :413932

This order on validation cancelled and under the payment transaction we can see  there is capture

and the customer provided bank statement can you please check and advice us ,

Regards,
Obiedo

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