Subject: Re: Refund Not Processed /// 6454241683
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 20 Jan 2020 20:11:44 -0700 (MST)

Hi Team, 

Refund has not been processed for this order. Already escalated to Jira team REL-80129. 

Kindly check and update. 

Regard, 
Shivani 

From: "Manager DanaMall" <[email-masked]> 
To: "Qazi Mohammed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Saturday, 18 January, 2020 20:03:12 
Subject: Re: Refund Not Processed /// 6454241683 

Hi team 
POS unable to complete below RTS and From toll free saying its already refunded from POS. 

Regards.. 

Hussain Ali 

Mall Manager 

Centrepoint Dana Mall.Yanbu.KSA Western part. 

Tel : +966 (14)3935472 Ext 7702, Mobile : +966 536415612 

Landmark Arabia | P.O. Box: 23679| Jeddah 21436|Saudi Arabia. 

[ http://landmarkgroup.com/ | 
 ] 

From: Qazi Mohammed <[email-masked]> 
Sent: Tuesday, January 14, 2020 11:03 AM 
To: Manager DanaMall <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: RE: Refund Not Processed /// 6454241683 

Subjected order marked by store as uncollected on Sahla, 

Can you process RTS on POS, so customer get his refund amount. 

Regards, 

Mohammad Qazi 

Centrepoint KSA 

Extn:3540 

From: Manager DanaMall 
Sent: Tuesday, January 14, 2020 10:26 AM 
To: Shakeeb Arsalan <[email-masked]>; Qazi Mohammed <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Re: Refund Not Processed /// 6454241683 

Hi team 

Kindly assist about below RTS concern ,who will process below refund ? 

Regards.. 

Hussain Ali 

Mall Manager 

Centrepoint Dana Mall.Yanbu.KSA Western part. 

Tel : +966 (14)3935472 Ext 7702, Mobile : +966 536415612 

Landmark Arabia | P.O. Box: 23679| Jeddah 21436|Saudi Arabia. 

[ http://landmarkgroup.com/ | 
 ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 12, 2020 8:40 PM 
To: Manager DanaMall < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Refund Not Processed /// 6454241683 

External email sender, please take precaution. 

Hi Team, 

Kindly do the RTS for the Not picked item, so the customer can be refunded. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 7:23:36 AM 
Subject: Refund Not Processed 

Hi Team, 

Ticket number : 356908 

Problem Statement: Refund Not Processed 

Order Date : Nov 27, 2019 

Order ID: 6454241683 

Store code: ShoeMart21135 

Tracking ID: 645424168323999991 

Assistance Required: Need urgent refund 

Issue Description: Customer placed an order for 1 item on 27 Nov and it was not collected by the customer and returned back to warehouse. But the refund for unpicked order still not process. 

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com