Subject: Re: late delivery C&C / 6459156126
From: Inayat Ali <[email-masked]>
To: [email-masked]
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jan 2020 04:12:42 -0700 (MST)

Hi Team 

The order was placed on 1 Jan and the items are still not available for pick up. Ware house confirmed items were shipped on 2 Jan. 

Order ID: 6459156126 
Store ID: Max60230 

Please check the order details and share an update. 

Looking forward to it. 

Thanks 
Inayat Ali 

From: "Ammar Ali" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 20 January, 2020 15:59:57 
Subject: late delivery C&C / 6459156126 

Ticket number : 398735 

Customer is chasing us every day and keep asking us about his order kindly escalate this issue to the store since we have received a response from the warehouse please find the attachment 

Please take a look at ticket #398735 raised by Mohamed Ubaidullah ([email-masked]). 

Hi Team, 

Problem Statement – Late delivery C&C 
Order ID – 6459156126 
Order date : 01-Jan-2020 
Store Code : Max60230 

Assistance Required – Need confirmation of this order whether it is at sotre or not. 

Issue Description: Order was placed on: 01-Jan-2020 ,However. The order has shipped to the store , Please confirm us if this order is shipped to the store or not. 

As per the hybris the order still submitted to warehouse and the consignments status is ready to shipped. 

Customer is chasing us for his/her order so we request you to update us about the order status. 

Regards, 
Ammar Ali