Subject: FW: [#400401] - Returns
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Mon, 20 Jan 2020 05:38:45 +0000

Hi Seeta,

There should be no confusion when accepting returns.

If there is let me know – we should not escalate such cases anymore whether returned can be accepted or not.

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, January 19, 2020 6:02 PM
To: Bsdm Nurserywh <[email-masked]>; Babyshop <[email-masked]>; Ramesh Viswanadhan <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#400401] - Returns

Hi @Jessie Caparas<mailto:[email-masked]> ,

Is there any clarification needed for WWT non- returnable orders. In below case, item is non-returnable & still been communicated to accept it as return from GDMS team (should be courier return).

If the item is in unused & in original packaging, let’s accept it via defined courier collection mode.

Regards
Sachin
04-5175412

From: Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 8:45 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#400401] - Returns

Hi Team,

Below WWT Order to be returns collection by RIYADH DC (Conloc Operation ) so escalate the same.

Regards
Sanjeev Ghale
BS-Nursery Furniture
SCM Dammam
Tel: +966 (13)8925326 Mobile: +966 594349419
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://www.linkedin.com/company/landmark-group>

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 12:20 PM
To: Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>; Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#400401] - Returns

External email sender, please take precaution.
Please take a look at ticket #400401<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400401>

Hi Team,
​
Problem statement: The customer reported to us that he wants to return the item 161581773 - - Joie Traver Shield Baby Car Seat

Order Number: 6460143571
Order Created: 1/8/2020
Delivery date: 1/11/2020
Item: 161581773 - - Joie Traver Shield Baby Car Seat
​
Assistance required: Look into the issue and return the item if we can as the item is in the original condition.

We request you to please see the attachment ​and do the needful as he feels uncomfortable with the item.

Regards,
Manish
On Tue, 14 Jan at 1:03 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maulik,

Thanks for your further details.

We are truly sorry for the late response and the inconvenience caused to you.

We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.

We thank you for your understanding and cooperation. Please let us know if we could be of any further help.

Your friends,
The Support Team

400401:1125156
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