Subject: RE: Wrong Order Received
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Mon, 20 Jan 2020 05:21:50 +0000

@Ali Mkhaimer<mailto:[email-masked]>

Please let someone get in touch with the customer.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 16, 2020 8:54 PM
To: Jessie Caparas <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: Re: Wrong Order Received

External email sender, please take precaution.
Hi Jessie,

Yes, as the customer still have the other order with them which is for a different customer and as Dipesh mentioned earlier this may as well be a case of receiving extra order not wrong order. I think we should check this with customer once, we may need to re capture the amount if that is the case.

Please advise what you think if we should go ahead with the above or just tell the customer about refund and close the case.

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 12:22:00 PM
Subject: RE: Wrong Order Received

Hi Apoorv,

For order ID 9765155722 – this has been refunded.

Do we still need to call this customer?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 9:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Order Received

External email sender, please take precaution.
Hi Jessie,

Customer is saying she can be called on this number: +971505809798 between 8am - 11am.

Kindly arrange a call on the same to confirm if the wrong order - 9765153884 that she received is still with her. If so, we will create a manual AWB for the same once confirmed. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 9:25:28 PM
Subject: RE: Wrong Order Received

@Ali Mkhaimer<mailto:[email-masked]>

Can you please let someone call the customer to confirm the below case and confirm?

From: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 6:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Received

Hi Jessie,
Good Day!

I hope the customer had received excess item apart from the order, so no need for refund as this stuff we need to handover to the respective customer.
Please get it manually return to Conloc.

Best Regards,
Dipesh Regmi

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:42 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Received
Importance: High

@Con Loc<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Please check the below swapped case. We need an urgent update on this.

We need to know where order ID 9765155722 is.

@Apoorv Joshi<mailto:[email-masked]> as for the wrong order received by customer (with order ID 9765155722) – manually create a waybill to return it to us and inform Conloc for the manual tracking ID.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 5:21 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Order Received

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 372997

Customer has reported receiving someone else's order along with her own order. Customer's order number is 9765155722 which is showing delivered. The wrong order that she has received is 9765153884, please find attached the image shared by the customer for the same. Case has been escalated to WH multiple times however, no response on the same.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 3:50:04 PM
Subject: Need Guidance

Hi Team,

With reference to case number: 372997

Order number: 9765153884

Customer had received wrong order which is belongs to another customer ([email-masked]<mailto:[email-masked]>).

Kindly let me know what should I do in this case.

Regards,
Piyush

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com