Subject: Re: Agent Productivity
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, ali inayat <[email-masked]>, Saurabh <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 19 Jan 2020 07:36:37 -0700 (MST)

Hi Jessie, 

Thank you for your email. 

We have highlighted 2019 pending cases to your team as most of the cases has been already escalated to concern teams yet we are still waiting for them to provide us the resolution. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, January 19, 2020 3:40:19 PM 
Subject: RE: Agent Productivity 

Hi Team, 

Please continue to work on the back logs – we are almost done with the 2019 tickets. 

Let us know what help is needed for the below tickets: 

	

Ticket ID 	

Subject 	

Status 	

Source 	

Type 	

Agent 	

Created 	

Product 	

feedbackType 	

Order No 

213752 	

Re: 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Mohammad shafeeque 	

10/27/2019 	

Centrepoint 	

6633678441 

221666 	

Re: Order confirmed! 	

Open 	

Email 	

Post Order Inquiry 	

nitesh singh 	

10/31/2019 	

Shoemart 	

6448998290 

224173 	

تاخير في التوصيل 	

Open 	

Outbound Email 	

Post Order Inquiry 	

Shakeeb Arsalan 	

11/2/2019 	

Lifestyle 	

6448290247 

228851 	

Re: Your return has been processed 	

Waiting on Third Party 	

Email 	

Complaints 	

nitesh singh 	

11/4/2019 	

Max 	

9758591774 

233469 	

Re: !تم تأكيد الطلب 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Mohammad shafeeque 	

11/7/2019 	

Centrepoint 	

6616091994 

239015 	

ارجاع منتجات 	

Waiting on Third Party 	

Email 	

Complaints 	

Mhd Obiedo 	

11/10/2019 	

Max 	

6446658708 

251413 	

Click & Collect 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Mohammad shafeeque 	

11/16/2019 	

Centrepoint 	

Click & Collect 	

6450307343 

253991 	

Re: Feedback or suggestions 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Apoorv Joshi 	

11/17/2019 	

Centrepoint 	

6604080721 

257489 	

Re: Your Click & Collect order is confirmed! 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

nitesh singh 	

11/19/2019 	

Babyshop 	

9760571553 

261339 	

Follow-up on order number 6450523651 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Abhishek Sisodia 	

11/20/2019 	

Centrepoint 	

6450523651 

261540 	

Re: تم تأكيد طلبك للاستلام من المتجر 	

Waiting on Third Party 	

Email 	

Complaints 	

Ghazi Mohammed ahmed 	

11/20/2019 	

Max 	

6451380855 

263352 	

Returns 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Shakeeb Arsalan 	

11/21/2019 	

Centrepoint 	

Returns 	

6444191016 

264585 	

received mistake shipment 	

Waiting on Third Party 	

Email 	

Complaints 	

Mohammad shafeeque 	

11/21/2019 	

Max 	

9761199861 

264837 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mohammad shafeeque 	

11/21/2019 	

Max 	

Delivery 	

6450777327 

267205 	

Re: Your products are on the way 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Abhishek Bargaonkar 	

11/22/2019 	

Shoemart 	

9761094934 

269813 	

Delivery 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Apoorv Joshi 	

11/23/2019 	

Max 	

Delivery 	

6452223193 

270920 	

Conversation with amwn737 	

Waiting on Third Party 	

Chat 	

Pre Order Inquiry 	

Mohammad shafeeque 	

11/24/2019 	

Centrepoint 	

	

276121 	

Re: Thank you for collecting your order 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

nitesh singh 	

11/25/2019 	

Centrepoint 	

9761050914 

277931 	

Open 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

11/25/2019 	

Centrepoint 	

6452605430 

280418 	

Conversation with User 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Apoorv Joshi 	

11/26/2019 	

Babyshop 	

9761331214 

281604 	

Returns 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Mohammad shafeeque 	

11/26/2019 	

Max 	

Returns 	

6451292163 

281755 	

Promotions or Gift Vouchers 	

Open 	

Portal 	

Post Order Inquiry 	

Abhishek Bargaonkar 	

11/26/2019 	

Centrepoint 	

Promotions or Gift Vouchers 	

9762325225 

283525 	

Re: شارك رأيك وملاحظاتك معنا 	

Waiting on Customer 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

11/27/2019 	

Centrepoint 	

6451507970 

283639 	

لم يتم تفعيل بطاقة الهدايا 	

Waiting on Third Party 	

Email 	

Pre Order Inquiry 	

Ahmad Daher 	

11/27/2019 	

Max 	

	

287124 	

Re: فاتورة مشترياتك 	

Waiting on Third Party 	

Email 	

Complaints 	

Asjad Hussain 	

11/28/2019 	

Babyshop 	

9761930033 

287935 	

order number is 6453497689. 	

Waiting on Third Party 	

Email 	

Complaints 	

Manish Kumar 	

11/28/2019 	

Centrepoint 	

6453497689 

288992 	

Re: Your Click & Collect order is confirmed! 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Abhishek Sisodia 	

11/28/2019 	

Max 	

6452777058 

289615 	

Conversation with hooohooo33 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Shakeeb Arsalan 	

11/28/2019 	

Max 	

6453272236 

291353 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mhd Obiedo 	

11/29/2019 	

Centrepoint 	

Delivery 	

6453227619 

292506 	

Conversation with Rinsing Wayfarer 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Mhd Obiedo 	

11/29/2019 	

Max 	

6451235278 

295341 	

Re: Your Click & Collect order is confirmed! 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

11/30/2019 	

Max 	

9761488599 

296875 	

Order # 6452257207 	

Waiting on Third Party 	

Email 	

Complaints 	

Abhishek Sisodia 	

11/30/2019 	

Centrepoint 	

6452257207 

298279 	

Complaint 	

Waiting on Third Party 	

Email 	

Complaints 	

Shakeeb Arsalan 	

12/1/2019 	

Babyshop 	

9762877048 

300267 	

Conversation with Galloping Juice 	

Open 	

Chat 	

Complaints 	

Shakeeb Arsalan 	

12/1/2019 	

Centrepoint 	

6452842021 

301374 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mhd Obiedo 	

12/1/2019 	

Centrepoint 	

Delivery 	

6454572495 

301887 	

Re: كيف كانت تجربة تسوقك معنا؟ 	

Waiting on Third Party 	

Email 	

Complaints 	

Sharf Ali Mohammed Alkebsi 	

12/2/2019 	

Centrepoint 	

6452646949 

302131 	

Delivery 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Apoorv Joshi 	

12/2/2019 	

Max 	

Delivery 	

6452843415 

303761 	

Re: لقد استلمنا طلب الإرجاع الإلكتروني الخاص بك. 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Mhd Obiedo 	

12/2/2019 	

Max 	

6452898413 

304206 	

Delivery 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Apoorv Joshi 	

12/2/2019 	

Lifestyle 	

Delivery 	

6450040840 

308051 	

Delivery 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Piyush Mani 	

12/3/2019 	

Max 	

Delivery 	

7663057189 

308602 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Shakeeb Arsalan 	

12/3/2019 	

Centrepoint 	

Delivery 	

6453309521 

310767 	

بخصوص الطلب رقم 6444148352 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Asjad Hussain 	

12/4/2019 	

Centrepoint 	

6444148352 

311104 	

Re: شارك رأيك وملاحظاتك معنا 	

Waiting on Third Party 	

Email 	

Complaints 	

Asjad Hussain 	

12/4/2019 	

Centrepoint 	

6451957932 

311423 	

Change my mobile number 	

Waiting on Third Party 	

Email 	

Pre Order Inquiry 	

Abhishek Bargaonkar 	

12/4/2019 	

Max 	

	

311507 	

Conversation with User 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Mhd Obiedo 	

12/4/2019 	

Centrepoint 	

6454138366 

311521 	

order number 6454864711 	

Waiting on Third Party 	

Email 	

Complaints 	

Rehan Khan 	

12/4/2019 	

Centrepoint 	

6454864711 

312418 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mhd Obiedo 	

12/4/2019 	

Centrepoint 	

Delivery 	

6454505181 

312787 	

Re: Your products are on the way 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Abhishek Bargaonkar 	

12/4/2019 	

Babyshop 	

9762867366 

313193 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Shakeeb Arsalan 	

12/4/2019 	

Centrepoint 	

Delivery 	

6449530642 

314860 	

Conversation with User 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Manish Kumar 	

12/5/2019 	

Centrepoint 	

6454106958 

315631 	

Reference 9761209415 	

Open 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

12/5/2019 	

Centrepoint 	

9761209415 

316225 	

Delivery 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Apoorv Joshi 	

12/5/2019 	

Max 	

Delivery 	

6455367076 

317986 	

Conversation with dolcie2012 	

Waiting on Third Party 	

Chat 	

Complaints 	

Shakeeb Arsalan 	

12/6/2019 	

Centrepoint 	

6455264127 

320165 	

Returns 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mohammad shafeeque 	

12/7/2019 	

Centrepoint 	

Returns 	

6449251213 

325369 	

ارجوووو تعديل الطلبيه 	

Open 	

Email 	

Complaints 	

Syed Ataullah 	

12/8/2019 	

Max 	

6452361159 

325597 	

Conversation with Galloping Tree 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Asjad Hussain 	

12/8/2019 	

Max 	

6455309193 

326532 	

Refund of Money 	

Waiting on Third Party 	

Email 	

Complaints 	

Ahmad Daher 	

12/8/2019 	

Centrepoint 	

6453737281 

326837 	

Conversation with Jumping Cupcake 	

Waiting on Third Party 	

Chat 	

Complaints 	

Shakeeb Arsalan 	

12/8/2019 	

Centrepoint 	

6455404613 

327098 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Apoorv Joshi 	

12/8/2019 	

Centrepoint 	

Delivery 	

9763062385 

327160 	

Not delivered 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Abhishek Sisodia 	

12/8/2019 	

Centrepoint 	

9763218666 

327244 	

Re: Thank you for collecting your order 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Rehan Khan 	

12/9/2019 	

Centrepoint 	

6455546399 

328809 	

Fw: تم تأكيد طلبك للاستلام من المتجر Order Number 6454704799 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Algaili Abdelbagee Ahmed 	

12/9/2019 	

Centrepoint 	

6454704799 

329183 	

Conversation with User 	

Waiting on Third Party 	

Chat 	

Pre Order Inquiry 	

Apoorv Joshi 	

12/9/2019 	

Max 	

	

329541 	

لدي طلب إرجاع من يوم الأربعاء إلى الآن لم يتم التواصل معي 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Mohammad shafeeque 	

12/9/2019 	

Max 	

6454683337 

331244 	

Re: مشترياتك في طريقها إليك 6455354509 	

Waiting on Third Party 	

Email 	

Complaints 	

Ammar Ali 	

12/10/2019 	

Centrepoint 	

6455354509 

333432 	

My Account 	

Open 	

Portal 	

Post Order Inquiry 	

Syed Ataullah 	

12/10/2019 	

Max 	

My Account 	

6450145696 

334928 	

Conversation with Signaling Globe 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Abhishek Sisodia 	

12/11/2019 	

Max 	

6453510022 

335501 	

Conversation with User 	

Waiting on Customer 	

Chat 	

Post Order Inquiry 	

Piyush Mani 	

12/11/2019 	

Max 	

9763057238 

335840 	

Re: مشترياتك في طريقها إليك 6455350966 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Asjad Hussain 	

12/11/2019 	

Babyshop 	

6455350966 

336281 	

Delivery 	

Waiting on Third Party 	

Portal 	

Complaints 	

Syed Ataullah 	

12/11/2019 	

Centrepoint 	

Delivery 	

6455860725 

337456 	

Click & Collect 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Mhd Obiedo 	

12/12/2019 	

Max 	

Click & Collect 	

6453196898 

338192 	

Conversation with Ticking Compass 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Shakeeb Arsalan 	

12/12/2019 	

Max 	

6455802664 

338199 	

Conversation with Singing Juice 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ammar Ali 	

12/12/2019 	

Centrepoint 	

6451290876 

339789 	

Conversation with ghala_1989_ 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Shakeeb Arsalan 	

12/12/2019 	

Centrepoint 	

6456427763 

339998 	

Discrepancy in the delivery Order No. 976-401-1386 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

12/13/2019 	

Babyshop 	

9764011386 

340657 	

Returns 	

Waiting on Third Party 	

Portal 	

Complaints 	

Syed Ataullah 	

12/13/2019 	

Centrepoint 	

Returns 	

6454570617 

341354 	

Returns 	

Waiting on Third Party 	

Portal 	

Complaints 	

Mohammad shafeeque 	

12/13/2019 	

Centrepoint 	

Returns 	

6454769675 

341514 	

بشان قسيمه 	

Waiting on Third Party 	

Email 	

Pre Order Inquiry 	

Ahmad Daher 	

12/13/2019 	

Max 	

	

342432 	

لم يصل طلبي كامل 	

Waiting on Third Party 	

Email 	

Complaints 	

Ahmad Daher 	

12/14/2019 	

Babyshop 	

6455604512 

342446 	

Re: Your products are on the way 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

12/14/2019 	

Babyshop 	

6456583790 

342536 	

Conversation with User 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ahmad Daher 	

12/14/2019 	

Centrepoint 	

8363203815 

343663 	

شكوى-قطعة ناقصة 	

Waiting on Third Party 	

Email 	

Complaints