Subject: RE: Order Delay - 6456939105
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Jan 2020 01:05:52 -0800 (PST)

Dear Team,

Thank you for reaching out to us.

Kindly note that we will check with our team and revert back to you.

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 19/1/2020 10:10 AM GMT+02:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Order Delay - 6456939105

Hi Team,

Please get this delivered or mark it as lost.

@Amr Essam please help us to close this.

Regards

Imran

From: Apoorv Joshi <[email-masked]>

Sent: Sunday, January 19, 2020 4:20 AM

To: Mohd Imran <[email-masked]>

Cc: aessam <[email-masked]>; [email-masked]; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shipa Delivery Support <[email-masked]>; Escalations Dxbteam <[email-masked]>

Subject: Re: Order Delay - 6456939105

External email sender, please take precaution.

Hi Imran,

The status of the tracking has still not changed. Doesn't look like Shipa is attempting to deliver this.

Kindly check and advise. Thank you for your help!

Regards,

Apoorv

From: "Shipa Delivery Support ([email-masked])" <[email-masked]>

To: "Mohd Imran" <[email-masked]>, "aessam" <[email-masked]>, [email-masked]

Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>

Sent: Wednesday, January 15, 2020 4:02:30 PM

Subject: RE: Order Delay - 6456939105

Dear team,

Well noted and received. We will do our best to have this order delivered at the earliest convenience.

Best regards .

Lubna Shehadeh

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer

Sent: 15/1/2020 11:27 AM GMT+04:00

To: [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Order Delay - 6456939105

Hi @Support,

Please help us to get this shipment delivered on priority AWB: S000355408583

@Amr Essam kindly intervene.

Regards

Iman

From: Apoorv Joshi <[email-masked]>

Sent: Wednesday, January 15, 2020 3:53 AM

To: Escalations Dxbteam <[email-masked]>

Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>

Subject: Order Delay - 6456939105

External email sender, please take precaution.

Hi Team,

AWB: S000355408583

Order number: 6456939105

Order placed on Dec 15, 2019 and it has been handed over to Shipa on Dec 16, 2019. We emailed Shipa several times to make sure this is delivered on time however, to date, no action has been taken on this tracking. The escalation to Shipa support Team were made on Jan 3, 4, 6 2020 respectively and every time the response we have received is that a delivery attempt will be made, since then no attempt has been made. Please find attached the tracking status as well as Shipa responses.

Kindly look into this and help us close this case as there seem to be no action that is being taken from Shipa's end on this case. Thank you for your help!

Regards,

Apoorv

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