Subject: RE: Late Refund /// 6456063803
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Sun, 19 Jan 2020 08:13:09 +0000

Hi Apoorv,
Please process manual refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 19, 2020 12:36 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: Re: Late Refund /// 6456063803

External email sender, please take precaution.
Hi Team,

Kindly check on the below case, we are not receiving any updates on this after multiple escalations regarding the return.

Please help us close this case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 January, 2020 21:59:40
Subject: Re: Late Refund /// 6456063803

Hi Team,

Please check and revert on the below case.

With reference to the order number: 6456063803
AWB: 34174363584108

Kindly confirm if we have received the following item under the above mentioned AWB:

161271937 - - Lee Cooper Printed Lace-Up Sneakers

As per the tracking we have already received it at the WH. If so, please process the following RMA: 23081503 on priority. Case is pending since over a month and we are receiving no replies.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 6:16:16 AM
Subject: Re: Late Refund /// 6456063803

Hi Team,

With reference to the order number: 6456063803
AWB: 34174363584108

Kindly confirm if we have received the following item under the above mentioned AWB:
161271937 - - Lee Cooper Printed Lace-Up Sneakers

As per the tracking we have already received it at the WH. If so, please process the following RMA: 23081503 on priority. Case is pending since over a month and we are receiving no replies.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:42:43 AM
Subject: Re: Late Refund /// 6456063803

Hi Team,

Any update on this case.

Regards,
Shivani

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 21:39:24
Subject: Re: Late Refund /// 6456063803

Hi Team

Please assist on the below case:

Item was returned successfully as per the tracking id on 11th Dec'19, however, refund is still pending.

Order ID: 6456063803
Return Tracking ID: 34174363584108

Please expedite the refund process.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 15:06:26
Subject: Late Refund /// 6456063803

Hi Team,

Ticket number: 369292
Problem Statement: Refund Not Processed
Order Date: 08 Dec 2019
Order ID: 6456063803
RMA 23081503
Return Tracking ID: 34174363584108

Assistance Required: Process the refund.

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 17 Dec 2019.

But according to the Hybris the refund has been not processed yet.

The name of the item: 161271937 - - Lee Cooper Printed Lace-Up Sneakers

We have escalated this case to conloc team thrice since 26 Dec, 2019 but still did not get any response.

Kindly check and update as customer is chasing us for his refund.

Thank you for your help and waiting for your response.

Regards,
Shivani

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