Subject: RE: Order Delay
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Sun, 19 Jan 2020 08:05:34 +0000

Hi Apoorv,

Please create RMA for this order and process manual refund under lost in transit.

If JIRA team ask for approval, please inform them to check in Scan to load report, as these items were scanned. However not shipped.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 19, 2020 4:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: Re: Order Delay

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case. Not receiving any replies after multiple escalations.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:58:20 AM
Subject: Re: Order Delay

Hi Team,

Kindly update on the below case. Case is pending since over a month. Please help us close this case on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 11:45:48 PM
Subject: Order Delay

Hi Team,

With reference to the order number: 6454619890
AWB: 45053870993

Customer placed an order for a total of 8 items. 1 item was shipped under AWB: 45053407932 and was successfully delivered however, the remaining items were shipped under the above mentioned AWB which is "Invalid" on Aramex website.

Kindly confirm if the remaining items were shipped, if so, please share the correct AWB under which they were shipped. If the items were not shipped, kindly cancel the remaining items and process a refund for the same.

Customer does not wish to receive the remaining items in this order anymore and is chasing for a refund. Case has been escalated multiple times since Dec 19, 2019 to WH and we have received no response on the same.

Please look into this on priority and help us close this case. Thank you for your help!

Regards,
Apoorv

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