Subject: Re: Late refund /// 9766707737
From: Inayat Ali <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 19 Jan 2020 00:21:03 -0700 (MST)

Shivani- Please do the needful. 

From: "Dipesh Regmi" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Sent: Saturday, 18 January, 2020 22:17:17 
Subject: RE: Late refund /// 9766707737 

Hi Inayat, 

As while processing returns its displaying as invalid item id, Hence forth requesting to create NEW RMA for the same item so that we will get it done. 

	

AWB 	

ORDER # 	

ITEM ID 	

RETURN TYPE 	

REMARKS 

RP0110000373 	

9766707737 	

159925156 	

Customer return 	

When scan PDT showing (INVALID ITEM ) 18 th Jan 

Best Regards, 

Dipesh Regmi 

From: Inayat Ali <[email-masked]> 
Sent: Saturday, January 18, 2020 7:21 PM 
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Re: Late refund /// 9766707737 

External email sender, please take precaution. 

Hi Team 

Please process the refund for Order (9766707737). As per the tracking id RP0110000373 all items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 January, 2020 12:32:05 
Subject: Late refund /// 9766707737 

Hi Team, 

Ticket number: 406343 

Problem Statement: Refund Not Processed 

Order Date: Jan 8, 2020 

Order ID: 9766707737 

RMA: 42747010 

Return Tracking ID: RP0110000373 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer she handed over item to the courier team and delivered to warehouse on 12 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 159925156 - - Full Length Textured Jeggings with Pocket Detail 

Kindly check and update as customer is chasing us for the refund. 

Thank you for your help and waiting for your response. 

Regards, 

Shivani 

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