Subject: RE: Double Charge Issue - 9761331214
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Jan 2020 06:47:20 +0000

Hi Apoorv,

Please ask customer to share the bank statement.

As checked in ticket. There are no bank statement attached only SMS notification and deduction is there.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 19, 2020 4:47 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Double Charge Issue - 9761331214

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9761331214

This is an On Validation order and customer has been informed for the same. Customer already contacted his bank and is still saying the payment has been deducted from his account. Customer has shared the bank statement showing the charge as well as SMS notifications.

We raised Jira for the same under REL-74212 however, no update on Jira regarding the same. Kindly advise.

Thank you for your help!

Regards,
Apoorv
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