Subject: RE: COD Issue - 6460339886
From: Lalit Ratnala <[email-masked]>
To: Jessie Caparas <[email-masked]>, Jishan Sahib <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, K Nayan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Bhaskar Mandelia <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Sun, 19 Jan 2020 06:20:16 +0000

Hi Jessie,

If these orders are not delivered, we can send communication to Courier partners to collect the amount from customers.
If these are already delivered then we need CS team support to get agreement from customer that customer is ready to pay the amount.

@K Nayan<mailto:[email-masked]>, could you please check the order status and initiate action with courier partners.

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 16, 2020 1:39 PM
To: Jishan Sahib <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lalit Ratnala <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: COD Issue - 6460339886
Importance: High

Hi Apoorv,

Find the attached invoice.

@Lalit Ratnala<mailto:[email-masked]> who should be collecting the payment for these orders that have already been delivered?

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 1:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: COD Issue - 6460339886

Hi @Jessie Caparas<mailto:[email-masked]> ,

Total recalculated for this order , please re-generate Invoice.

6460339886-88887001088720200110
6460339886-88887001088620200110

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 16 January 2020 at 10:40 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Lalit Ratnala <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: COD Issue - 6460339886

@Jishan Sahib<mailto:[email-masked]>

Please find the attached invoices for this order.

It is the same issue which shows 0 value.

Fyi @Lalit Ratnala<mailto:[email-masked]> @Mustehsan Siddiqui<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 5:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: COD Issue - 6460339886

External email sender, please take precaution.
Hi Team,

Please ignore the previous email. The attachment did not send.
With reference to the order number: 6460339886

This order is COD but customer received it as a prepaid order. Customer didn't pay anything for this order. Customer has shared the shipping label for the same showing the COD value as 0.

Kindly advise how should we proceed with this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 7:11:23 AM
Subject: COD Issue - 6460339886

Hi Team,

With reference to the order number: 6460339886

This order is COD but customer received it as a prepaid order. Customer didn't pay anything for this order. Customer has shared the shipping label for the same showing the COD value as 0.

Kindly advise how should we proceed with this. Thank you for your help!

Regards,
Apoorv

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