Subject: Double Charge Issue - 9761331214
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sat, 18 Jan 2020 17:47:05 -0700 (MST)

Hi Team, 

With reference to the order number: 9761331214 

This is an On Validation order and customer has been informed for the same. Customer already contacted his bank and is still saying the payment has been deducted from his account. Customer has shared the bank statement showing the charge as well as SMS notifications. 

We raised Jira for the same under REL-74212 however, no update on Jira regarding the same. Kindly advise. 

Thank you for your help! 

Regards, 
Apoorv