Subject: Bank Transfer Approval - 9765233960
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Jan 2020 17:29:25 -0700 (MST)

Hi Hamza, 

With reference to the order number: 9765233960 

Customer placed this order on Dec 24, 2019 and was delivered on Dec 25, 2019. Customer returned this order for a refund however, is saying that he does not wish to receive the refund into My credits as the amount was paid in cash. He is asking to receive cash or bank transfer. The customer has been informed on the policies that My credits are non transferable however, he is still persisting that he wants a bank transfer. Case is pending since long, customer has only this one order with us and have no other history of previous complaints. 

Kindly advise if we can go ahead with Bank transfer. Order value is AED 79. Thank you for your help in closing this case. 

Regards, 
Apoorv