Subject: Re: Late refund /// 9766707737
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 18 Jan 2020 08:21:06 -0700 (MST)

Hi Team 

Please process the refund for Order (9766707737). As per the tracking id RP0110000373 all items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 18 January, 2020 12:32:05 
Subject: Late refund /// 9766707737 

Hi Team, 

Ticket number: 406343 
Problem Statement: Refund Not Processed 
Order Date: Jan 8, 2020 
Order ID: 9766707737 
RMA: 42747010 
Return Tracking ID: RP0110000373 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer she handed over item to the courier team and delivered to warehouse on 12 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 159925156 - - Full Length Textured Jeggings with Pocket Detail 

Kindly check and update as customer is chasing us for the refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani