Subject: Re: Late refund //// 9766502391
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Sat, 18 Jan 2020 08:07:19 -0700 (MST)

Hi Team 

Please process the refund for Order (9766502391). As per the tracking id RP0108000037, items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 18 January, 2020 12:09:26 
Subject: Late refund //// 9766502391 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Jan 6, 2020 
Order ID: 9766502391 
RMA 42709179 
Return Tracking ID: RP0108000037 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 11 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161925211 - - Cropped Tipping Detailed Pants with Elasticated Waistband 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani