Subject: Re: WWD Damaged - 7654776235
From: Inayat Ali <[email-masked]>
To: Bs WH <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>, Dominic Arackal <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Jan 2020 08:04:02 -0700 (MST)

Thanks for the update :) 

From: "Bs WH" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Sharfuddeen Kadavan" <[email-masked]>, "Dominic Arackal" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Saturday, 18 January, 2020 12:05:13 
Subject: Re: WWD Damaged - 7654776235 

Hi Team, 

I already talked with customer, the customer already rectified the issue. Now not required the item changing and return. 

Thanks & rgds 
KR Rathish 
GDMS 
Mob# 32045321 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, January 17, 2020 11:49 PM 
To: Bs WH <[email-masked]>; Sharfuddeen Kadavan <[email-masked]>; Dominic Arackal <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: WWD Damaged - 7654776235 

External email sender, please take precaution. 
Hi Team, 

With reference to the order number: 7654776235 
Item ID: 160671259 - - Giggles Fountain Stroller 

Customer reported receiving the above item damaged. The customer also took the item to a nearby store for the repair however, the store mentioned that due to misalignment the repair won't be possible and told him that the item is factory defect. Please find attached the images for the same. Customer has also mentioned that the item is unused and no scratches or anything on the item. 

Customer is requesting for an exchange or a return for a refund. 

Please arrange a collection with the customer asap. Case is pending since over 20 days after multiple escalations. Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com