Subject: RE: Missing Item // 6616091994
From: "Mohmed Musa (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 18 Jan 2020 10:38:55 +0000

Dear,

Please note we delivered one piece to customer.

Best Regards,
Mohmed Musa

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 17, 2020 3:57 AM
To: Mohmed Musa (SA) <[email-masked]>; Omer Saeed (SA) <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Item // 6616091994

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 44605461515

Kindly advise how many packages were delivered to the customer under the above mentioned AWB.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 7:04:55 PM
Subject: Missing Item // 6616091994

Hi Team,

Problem Statement: Refund neeed for Missing items

Order Date: 03 Sep 2018
Order No: 6616091994
Tracking Id: 44605461515
Assistance Required: Need Refund

Customer placed order for 13 items however the customer  is claiming that he has received only 4 items, and remain 9 items from babyshop concept is not delivered. The order status on hybris still in Shipped.
total value of the order is SAR 454.
total value of missing items: SAR 201
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk.

Kindly check and assist us in this case.

Regards,
Shafeeque