Subject: Re: Late Refund /// 6456063803
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 17 Jan 2020 22:37:41 -0700 (MST)

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 16 January, 2020 21:59:40 
Subject: Re: Late Refund /// 6456063803 

Hi Team, 

Please check and revert on the below case. 

With reference to the order number: 6456063803 
AWB: 34174363584108 

Kindly confirm if we have received the following item under the above mentioned AWB: 

161271937 - - Lee Cooper Printed Lace-Up Sneakers 

As per the tracking we have already received it at the WH. If so, please process the following RMA: 23081503 on priority. Case is pending since over a month and we are receiving no replies. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, January 14, 2020 6:16:16 AM 
Subject: Re: Late Refund /// 6456063803 

Hi Team, 

With reference to the order number: 6456063803 
AWB: 34174363584108 

Kindly confirm if we have received the following item under the above mentioned AWB: 
161271937 - - Lee Cooper Printed Lace-Up Sneakers 

As per the tracking we have already received it at the WH. If so, please process the following RMA: 23081503 on priority. Case is pending since over a month and we are receiving no replies. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 13, 2020 7:42:43 AM 
Subject: Re: Late Refund /// 6456063803 

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Inayat Ali" <[email-masked]> 
To: "sree adhikessavan" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "suvadeep saha" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 10 January, 2020 21:39:24 
Subject: Re: Late Refund /// 6456063803 

Hi Team 

Please assist on the below case: 

Item was returned successfully as per the tracking id on 11th Dec'19, however, refund is still pending. 

Order ID: 6456063803 
Return Tracking ID: 34174363584108 

Please expedite the refund process. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 10 January, 2020 15:06:26 
Subject: Late Refund /// 6456063803 

Hi Team, 

Ticket number: 369292 
Problem Statement: Refund Not Processed 
Order Date: 08 Dec 2019 
Order ID: 6456063803 
RMA 23081503 
Return Tracking ID: 34174363584108 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 17 Dec 2019. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161271937 - - Lee Cooper Printed Lace-Up Sneakers 

We have escalated this case to conloc team thrice since 26 Dec, 2019 but still did not get any response. 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani