Subject: Re: Refund Issue
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 17 Jan 2020 22:11:23 -0700 (MST)

Hi Team, 

Kindly any advise and update. 

Regards, 
Noor 

From: "Noor Alkatib" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 13 January, 2020 17:00:17 
Subject: Refund Issue 

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6454764867 ] with Ticket Number 380809 

Customer placed this orders on 29-Nov-2019 . Customer was supposed to receive his refund for the refund after his whole order has been returned successfully to the warehouse with Shipa . 

We first escalated this case for the refund on 6 Jan 2020 . Customer contacted us for the refund on 4 Jan 2020 . We escalated it secondly on 7 Jan 2020 without any answer from the warehouse . Customer is now chasing us for the 

refund. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 201.99. 

Please advise about the refund . Thank you for helping us close this case. 

Regards, 

Noor