Subject: Re: NDR Issue
From: Apoorv Joshi <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Fri, 17 Jan 2020 17:44:20 -0700 (MST)

Dear Ratheesh, 

Please process RMA: 33223793 for the below case on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "ksalmglogistics Rydconloc" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Sent: Sunday, January 12, 2020 12:09:34 PM 
Subject: RE: NDR Issue 

Dear Team, 

Shipment received with NO RMA and pending to process please find below details 

Thanks, 

Ratheesh. 

From: Sagaya Suresh Kumar <[email-masked]> 
Sent: Saturday, January 11, 2020 10:20 AM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Ksaconloc Returns <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Subject: RE: NDR Issue 

Dear [ mailto:[email-masked] | 
@Ksaconloc Returns ] – Ratheesh – Please check and update this 6452843415 process status. 

Kindly Revert on urgent !! 

Regards 

Sagaya Suresh 

+966 565165997 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 09, 2020 3:55 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ksalmglogistics Rydconloc < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: NDR Issue 
Importance: High 

[ mailto:[email-masked] | @ksalmglogistics Rydconloc ] 

Can we get the status updated as NDR for order ID 6452843415 to generated the refund. 

This is extremely urgent. 

[ mailto:[email-masked] | @Apoorv Joshi ] – if you still don’t get any update from the team, please let me know. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 9, 2020 12:48 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: NDR Issue 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6452843415 

Ticket ID: 302131 

Order was placed on Nov 21, 2019 and the status is still showing ready to ship. As per WH they shipped this via LMG under tracking number: FP11210001438 which is showing RTO Delivered as on Nov 30, 2019. 

Kindly mark this as NDR and refund the customer for the same on priority. Customer is cashing for her refund since over a month and we are receiving no response on the same. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 1, 2020 3:39:41 AM 
Subject: NDR Issue 

Hi Team, 

With reference to the order number: 6452843415 

Ticket ID: 302131 

Order was placed on Nov 21, 2019 and the status is still showing ready to ship. As per WH they shipped this via LMG under tracking number: FP11210001438 which is showing RTO Delivered as on Nov 30, 2019. 

Kindly mark this as NDR and refund the customer for the same on priority. Customer is cashing for her refund since over a month. Thank you for your help! 

Regards, 

Apoorv 

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