Subject: WWD Damaged - 7654776235
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Fri, 17 Jan 2020 13:49:37 -0700 (MST)

Hi Team, 

With reference to the order number: 7654776235 
Item ID: 160671259 - - Giggles Fountain Stroller 

Customer reported receiving the above item damaged. The customer also took the item to a nearby store for the repair however, the store mentioned that due to misalignment the repair won't be possible and told him that the item is factory defect. Please find attached the images for the same. Customer has also mentioned that the item is unused and no scratches or anything on the item. 

Customer is requesting for an exchange or a return for a refund. 

Please arrange a collection with the customer asap. Case is pending since over 20 days after multiple escalations. Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv