Subject: Re: C&C Delay - 6452406306
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: manager oasisabha <[email-masked]>, Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jan 2020 09:53:34 -0700 (MST)

Hi Team, 

Kindly update on the below case. The order is still in ready to ship. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "manager oasisabha" <[email-masked]>, "manager oasisabha" <[email-masked]> 
Cc: "Qazi Mohammed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, January 13, 2020 1:55:14 PM 
Subject: RE: C&C Delay - 6452406306 

Hi [ mailto:[email-masked] | 
@Manager Oasisabha ] , 

Kindly confirm if order is received at your store. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, January 13, 2020 6:03 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Manager Oasisabha <[email-masked]>; Qazi Mohammed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: C&C Delay - 6452406306 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6452406306 

Store ID: Centrepoint - 21038, CP Abha 

Order placed on Nov 20, 2019 and the status is still showing ready to ship. The case has been escalated multiple times to the store and WH however, have received no response on the same. 

Kindly look into this and advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 5:56:50 PM 
Subject: Late shipping (6452406306) 

Hi Team, 

Problem Statement: Late Shipping (Click and Collect) 

Order Date : 20 Nov 2019 

Order ID: 6452406306 

Tracking ID: 645240630622999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 20 Nov 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order refund so we request you to kindly cancel this order and process the refund as customer is a with us since 2017. 

Escalated to warehouse and updated in order cancellation sheet but no response. 

Regards, 

Abhishek Borgaonkar 

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