Subject: Re: Product information / 6458219807 - 158352368
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 16 Jan 2020 21:11:54 -0700 (MST)

Hi Team, 

Kindly assist on the below case. Thank you for your help! 

Regards, 
Shivani 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 12:51:10 
Subject: RE: Product information / 6458219807 - 158352368 

Escalated again 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, January 14, 2020 12:35 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Product information / 6458219807 - 158352368 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "aldrin patron" < [ mailto:[email-masked] | [email-masked] ] >, "kotian ravindra" < [ mailto:[email-masked] | [email-masked] ] >, "anees mansoor" < [ mailto:[email-masked] | [email-masked] ] >, "adisha dua" < [ mailto:[email-masked] | [email-masked] ] >, "anupama maharjan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 January, 2020 23:48:28 
Subject: Fwd: Product information / 6458219807 - 158352368 

Hi team, 

We are waiting for update on the following concern since 3th of Jan, Kindly assist. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 January, 2020 15:03:27 
Subject: Product information 

Hi Team, 

Ticket number: 378399 

Problem Statement: Product information 

Order Date : Dec 25, 2019 

Delivery Date: Dec 30, 2019 

Order ID: 6458219807 

Store code: Babyshop21035 
Tracking ID: 645821980722999991 
Assistance Required: Need information regarding the product 

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch. 

But customer did no able to find the specification in the baby cart. 

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44 

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response. 

Kindly check and update how to use the baby cart to get the music and light upon touch. 

Thank you for your help. 

Regards, 

Shivani 

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