Subject: Return Pending - 6459074278
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 16 Jan 2020 18:38:39 -0700 (MST)

Hi Team, 

With reference to the order number: 6459074278 
AWB: 34112790630478 

Customer has reported returning 6 items under the above mentioned AWB. Kindly check and confirm how many items did we receive at the WH under the above AWB. If all the 6 items are received please process them under RMA: 23215886. 

Kindly look into this on priority and help us close this case. We are not getting any replies on this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, January 17, 2020 6:59:14 AM 
Subject: Fwd: Refund processing 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, January 16, 2020 11:30:31 PM 
Subject: Refund processing 

Hi team, 

The following case has been escalated to conloc team to confirm us the number of items have been received since the customer raised the return request for 6 items, kindly forward the case so that the refund to be processed asap. 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Dec 31, 2019 
Order ID: 6459074278 
Return Tracking ID: 34112790630478 
Assistance Required: Process the refund 
Issue Description: Customer raised a return request for 6 items and as per customer she/he handed over all 6 items to the courier team, kindly check under the tracking ID 34112790630478 how many items have been received in our warehouse so the refund will be processed asap. 

Regards, 
Algaily