Subject: Missing Item // 6616091994
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 16 Jan 2020 18:01:23 -0700 (MST)

Hi Team, 

With reference to the order number: 6616091994 

Kindly advise how many pallet/package/container were handed over to Aramex for this order. Please share a manifest/sheet showing the same. Customer has reported receiving only 4 items out of the total 13 items. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 16, 2020 7:04:55 PM 
Subject: Missing Item // 6616091994 

Hi Team, 

Problem Statement: Refund neeed for Missing items 

Order Date: 03 Sep 2018 
Order No: 6616091994 
Tracking Id: 44605461515 
Assistance Required: Need Refund 

Customer placed order for 13 items however the customer is claiming that he has received only 4 items, and remain 9 items from babyshop concept is not delivered. The order status on hybris still in Shipped. 
total value of the order is SAR 454. 
total value of missing items: SAR 201 
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk. 

Kindly check and assist us in this case. 

Regards, 
Shafeeque