Subject: Wrong item delivered - 6458486734
From: Apoorv Joshi <[email-masked]>
To: bsj nf <[email-masked]>
Cc: sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 16 Jan 2020 17:51:48 -0700 (MST)

Dear Harun, 

With reference to the order number: 6458486734 
Item: 162195618 - - Britax Holiday Twin Stroller with Canopy 

Kindly advise if this item has been collected from the customer already. If so, please have it processed under RMA: 23222227. If not, please arrange collection from the customer on priority and have it processed under the given RMA. 

Please update on the same on priority. Case is pending for almost a month. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 16, 2020 6:41:23 PM 
Subject: ( Wrong item delivered) 6458486734 

Hi Team , 

Problem Statement: BABYSHOP TEAM ( Wrong item delivered) 

Order Date : Dec 27, 2019 
Deliveery Date: 1/1/2020 
Order ID: 6458486734 
Tracking ID: 00000080006045180 
Assistance Required: Wrong Item Received 

Customer emailed us informing that he ordered item ( (162195618 - - Britax Holiday Twin Stroller with Canopy))for twin but he received the single one. 
customer also provided us the picture of wrong item. 
​ 
Customer is chasing us for her order so we request you to look into this matter 

Regards, 
​Shafeeque