Subject: Power Cord Issue - 9762867366
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 16 Jan 2020 16:58:19 -0700 (MST)

Hi Team, 

With reference to the order number: 9762867366 
Item: 160857105 - - BuzzardEye Fisheye Camera with 360-Degree View 

Customer received the above item without a power chord and as per the previous escalations the last response that we received was on Dec 9, 2019 from Sachin. We were told that this item does not comes with power chord and customer needs to procure one themselves but as a n exception Sachin is trying to get one chord for the customer from the supplier. 

After this we have sent several follow ups to know whether the power chord was arranged/sent or not and we have received no update on the same. Please find attached the case history for the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Thursday, January 16, 2020 9:49:36 PM 
Subject: Misising Power cord (9762867366) 

Hi Team, 

Any update on arrangements for cord and wire as you told us last time that you are arranging for this particular case. Customer is still chasing us and asking for return and refund. 

Customer is complaining and threatening to raise this issue to higher officials. Please update me real soon or at least arrange a call for he customer. 

Problem Statement: Missing item 

Order Date : 22 Nov 2019 
Order ID: 9762867366 
Tracking ID: S000302186191 

Assistance Required: need an update about the situation 

Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue 

Thanks & Regards 
Abhishek