Subject: RE: Late refund // 9765055028
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 16 Jan 2020 22:04:35 +0000

Hi Indunil,

As per the Tracking ID we have received the shipment on dated 04-Jan-2020 . Same we have dated in the pending list . Please process and update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Wednesday, January 15, 2020 5:02 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund // 9765055028

External email sender, please take precaution.
Hi Team

Please process the refund for Order (9765055028). As per the tracking id: 45491297084, items were delivered to the warehouse.

The customer is chasing us on his refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 09:23:21
Subject: Late refund //// 9765055028

Hi Team,

Ticket number: 395763
Problem Statement: Refund Not Processed
Order Date : Dec 22, 2019
Order ID: 9765055028
RMA : ​42706093
Return Tracking ID: 45491297084
Assistance Required: Need urgent process

Issue Description: Customer raised a return request for 8 items and the items has been returned to warehouse on 4 Jan, 2020. But the refund is still not processed.

Already escalated to concern team but no response.

Kindly check and update as customer is waiting for her refund.

Thank you for your help.

Regards,
Shivani

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