Subject: RE: late refund /// 9766168750
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 16 Jan 2020 21:53:06 +0000

Hi Indunil,

As per the Tracking ID we have received the shipment on dated 08-Jan-2020 . Same we have updated in the pending list . Please process and update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Wednesday, January 15, 2020 4:44 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: late refund /// 9766168750

External email sender, please take precaution.
Hi Team

Please process the refund for Order (9766168750). As per the tracking id 45491513631 all items were delivered to the warehouse on 8th Jan' 2020.

The customer is chasing us on his delayed refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 08:37:45
Subject: late refund /// 9766168750

Hi Team,

Ticket number: 386967
Problem Statement: Refund not processed
Order Date : Jan 3, 2020
Delivery Date: Jan 4, 2020
Order ID: 9766168750
Return tracking ID: 45491513631
RMA: 42724051

Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 1 item and as per customer he handed over the items to the courier team which was received warehouse on 8 Jan, 2020. However refund still not process for the item.

The name of the returned item is 161842966 - - Textured A-line Mini Dress with V-neck and Long Sleeves

Kindly check and update as customer is waiting for the refund.

Thank you for your help.

Regards,
Shivani

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