Subject: RE: [#210833] - missing item
From: Jessie Caparas <[email-masked]>
To: Rawan Barghouth <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Babyshop <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Ali Mkhaimer <[email-masked]>, Amani Khraisat <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Date: Thu, 16 Jan 2020 10:40:29 +0000

@Sachin Maheshwari<mailto:[email-masked]>

As per the trail mail, the Aramex team has not updated us for over 2 weeks related to this missing item.

Out of 2 parcels, only 1 was received by the customer.

It’s been pending for so long and we need to resolve this asap.

Missing item is worth SAR 169 – 161092485

Do advise.

From: Rawan Barghouth <[email-masked]>
Sent: Thursday, January 16, 2020 11:49 AM
To: Jessie Caparas <[email-masked]>; Mohmed Musa (SA) <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Babyshop <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Ksaconloc Returns <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Amani Khraisat <[email-masked]>; Saeed Khawaldeh <[email-masked]>
Subject: RE: [#210833] - missing item

External email sender, please take precaution.
Hi Jessie,

The customer was contacted and the item is still missing and he wants the refund.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, January 16, 2020 9:06 AM
To: Mohmed Musa (SA); Fauzan Ahmad . Musalman; Sachin Maheshwari; Rawan Barghouth
Cc: Malik Ismail; Sagaya Suresh Kumar; Babyshop; Omer Saeed (SA); Ksaconloc Returns; Escalations Dxbteam; Seeta Seeta
Subject: RE: [#210833] - missing item
Importance: High

@Rawan Barghouth<mailto:[email-masked]>

Please let the team confirm with the customer if she received the complete delivery?

Customer is claiming that item ID 161092485 is missing

@Mohmed Musa (SA)<mailto:[email-masked]> it’s been 2 weeks with no update.

From: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 4:22 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#210833] - missing item

External email sender, please take precaution.
Dears,

Please note we are still following on this case.

Best Regards,
Mohmed Musa

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 5:52 AM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#210833] - missing item

Hi Mohmed,

we are still waiting for your response in this case

Regards,
Fauzan
________________________________
From: "Mohmed Musa, SA" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Babyshop" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed, SA" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 December, 2019 19:03:58
Subject: RE: [#210833] - missing item

Dear,

Please note we are checking with customer, We will investigate and update you soon.

Best Regards,
Mohmed Musa

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 25, 2019 2:46 PM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#210833] - missing item

Hi Mohmed,

We have asked the customer and she update us that she has received only one carton and as per Aramex website the tracking (45035410976) contain two carton.
Kindly check and update us.

Regards,
Fauzan

________________________________
From: "Mohmed Musa (SA)" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Babyshop" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed (SA)" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 December, 2019 15:03:37
Subject: RE: [#210833] - missing item

Dear.

Please note both pieces have been delivered

Best Regards,
Mohmed Musa

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 24, 2019 2:55 PM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#210833] - missing item
Importance: High

Hi Team,

As per tracking ID 45035410976, shipment was refused by customer but there are no further updates after September 15 whether this shipment was returned to our WH.

Please check and advise asap.

Looping @Sachin Maheshwari<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

From: Ali Waqar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 3, 2019 11:53 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#210833] - missing item

External email sender, please take precaution.
Dear Malik,

Team has been informed to arrange urgent delivery for the remaining pc.

Thx..

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 3, 2019 8:28 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Ali Waqar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#210833] - missing item

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Sagaya,

Order 6444901318.

Hi Ali,

Shipment delivered partially.

Please arrange delivery for remaining parcel urgently. AWB 45035410976.

Kind Regards,
Malik Ismail
From: Sagaya Suresh Kumar
Sent: Saturday, November 02, 2019 11:14 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#210833] - missing item

Dear Team,

Please update order number..

Regards
Sagaya Suresh
+966 565165997
From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 02, 2019 9:57 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#210833] - missing item

External email sender, please take precaution.
ticket #210833<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F210833&data=02%7C01%7CMohmed%40aramex.com%7C7ddc9fc158e348f6b6a408d78f2ebb5e%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637135303184646908&sdata=kaXB%2BRQ8O41tGCu7gP1RxFIgX6wClEpdSrrV4181LKM%3D&reserved=0>
Hi Team,

Subject : Missing Item

Problem Statement – Missing Item

Item ID – 161092485 - - Juniors Crown Baby Walker
The costumer is claiming that he did not receive the item.
Kindly update us about the issue.
Assistance Required – Need urgent update
Order placed on: Sep 10, 2019.
Kindly check on this and update us ASAP.

Regards,
Eyad.

210833:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CMohmed%40aramex.com%7C7ddc9fc158e348f6b6a408d78f2ebb5e%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637135303184656898&sdata=tQZfbxNH1kGNDpQeAX1YWABZG3fIO%2Bi99tnZAc7JYbU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CMohmed%40aramex.com%7C7ddc9fc158e348f6b6a408d78f2ebb5e%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637135303184656898&sdata=tQZfbxNH1kGNDpQeAX1YWABZG3fIO%2Bi99tnZAc7JYbU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com