Subject: Re: [#210833] - missing item
From: Babyshop <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jan 2020 07:29:50 +0000

​مرحباً،       
 شكراً لتواصلك معنا. 
   
 نعتذر عن الإزعاج الذي تسببنا به. 
   
 يرجى الملاحظة أننا حاولنا التواصل معك هاتفياً على رقمك المسجل لدينا لمتابعة المشكلة الخاصة بك، ولم نجد إجابة. 

 لا تتردد في التواصل معنا إذا كان لديك أي إستفسارات آخرى. 
   
 اصدقائك - فريق الدعم     
             
              On
              Thu, 16 Jan at 11:05 AM
              ,  Babyshop <[email-masked]>  wrote:
               
 @Rawan Barghouth 

 

 Please let the team confirm with the customer if she received the complete delivery? 

 

 Customer is claiming that item ID 161092485 is missing 

 

 
@Mohmed Musa (SA) it’s been 2 weeks with no update. 

 

 

 

  
 From: Mohmed Musa (SA) <[email-masked]>  
Sent: Thursday, January 2, 2020 4:22 PM 
To: Fauzan Ahmad . Musalman <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Babyshop <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Sachin Maheshwari
 <[email-masked]>; Ksaconloc Returns <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: RE: [#210833] - missing item 

 

 
External email sender, please take precaution.

 
 
 Dears, 

  

 Please note we are still following on this case. 

  

 

 

 

 
 Best Regards, 

 Mohmed Musa 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Thursday, January 2, 2020 5:52 AM 
To: Mohmed Musa (SA) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>;
 Babyshop <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Sachin Maheshwari <[email-masked]>;
 Ksaconloc Returns <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Re: [#210833] - missing item 

 

   

 
Hi Mohmed, 
 
we are still waiting for your response in this case  
 
Regards, 
Fauzan

 

 

From:
"Mohmed Musa, SA" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>,
 "Babyshop" <[email-masked]>, "Omer Saeed, SA" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>,
 "Ksaconloc Returns" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 26 December, 2019 19:03:58 
Subject: RE: [#210833] - missing item

 

   

 
Dear,

 

 

 
Please note we are checking with customer, We will investigate and update you soon.

 

 

 

 

 

 

 

 
 
Best Regards,

 
 
Mohmed Musa

 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, December 25, 2019 2:46 PM 
To: Mohmed Musa (SA) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>;
 Babyshop <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Sachin Maheshwari <[email-masked]>;
 Ksaconloc Returns <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Re: [#210833] - missing item

 

   

 

Hi Mohmed,

 

 

 

 
 
We have asked the customer and she update us that she has received only one carton and as per Aramex website the tracking (45035410976) contain two carton.

 

 
Kindly check and update us.

 

 

 

 
 
Regards,

 

 
Fauzan

 

 

 

 

 
 
From:
"Mohmed Musa (SA)" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Sagaya
 Suresh Kumar" <[email-masked]>, "Babyshop" <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>,
 "Sachin Maheshwari" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>,
 "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 15:03:37 
Subject: RE: [#210833] - missing item

 

 

 

 
 
Dear.

 

 

 
Please note both pieces have been delivered

 

 

 

 

 

 

 

 
 
Best Regards,

 
 
Mohmed Musa

 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, December 24, 2019 2:55 PM 
To: Mohmed Musa (SA) <[email-masked]>; Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>;
 Babyshop <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Sachin Maheshwari <[email-masked]>;
 Ksaconloc Returns <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>;
 Seeta Seeta <[email-masked]> 
Subject: RE: [#210833] - missing item 
Importance: High

 

   

 Hi Team, 

   

 As per tracking ID 45035410976, shipment was refused by customer but there are no further updates after September 15 whether this shipment was returned to our WH. 

  
Please check and advise asap. 

   

 Looping 
@Sachin Maheshwari

@Ksaconloc Returns 

   

 

From: Ali Waqar <[email-masked]>
 
Sent: Sunday, November 3, 2019 11:53 AM 
To: Malik Ismail <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Babyshop
 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#210833] - missing item

 

   

 
External email sender, please take precaution.

 

Dear Malik,

 

 

 
Team has been informed to arrange urgent delivery for the remaining pc.

 

 

 
Thx..

 

 

 
 
Regards,

 

 

 
 ALI WAQAR

 
 
Operation supervisor

 
 
Aramex International
- Riyadh office

 
 
Office no.
9200 27447

 

 

 

 
From: Malik Ismail <[email-masked]>
 
Sent: Sunday, November 3, 2019 8:28 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Babyshop <[email-masked]>; Ali Waqar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#210833] - missing item

 

   

 
 
External email: avoid to open links or attachments unless sender is known and content is relevant..

 

 

 
 
 Hi Sagaya, 

   

 Order 6444901318. 

   

 Hi Ali, 

   

 Shipment delivered partially.  

 

 
 Please arrange delivery for remaining parcel urgently. AWB 45035410976. 

 

 

 Kind Regards, 

 Malik Ismail 

 

 
From: Sagaya Suresh Kumar
 
Sent: Saturday, November 02, 2019 11:14 AM 
To: Babyshop <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#210833] - missing item

 

   

 Dear Team,   

   

 Please update order number.. 

   

   

 Regards 

 Sagaya Suresh 

 +966 565165997 

 

From: Babyshop <[email-masked]>
 
Sent: Saturday, November 02, 2019 9:57 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#210833] - missing item

 

   

 
External email sender, please take precaution.

 

 

 
ticket

#210833 

 

 
Hi Team, 
 
Subject : Missing Item 
 
Problem Statement – Missing Item

 

 

Item ID – 161092485 - - Juniors Crown Baby Walker

 

 
 
The costumer is claiming that he did not receive the item.

 

 
Kindly update us about the issue. 
Assistance Required – Need urgent update 
Order placed on: Sep 10, 2019. 
Kindly check on this and update us ASAP. 
 
Regards, 
Eyad.

 

 

210833:1125156

 

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and
 exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this
 message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy.
 Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and
 exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this
 message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy.
 Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com