Subject: RE: C&C Delay - 6452336429
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 16 Jan 2020 06:45:04 +0000

Hi Apoorv,

Since it’s pending for almost 2 months, proceed with the refund.

Raise a JIRA to change the status from ready to shipped to NOT PICKED – stating that the order got lost.

Once status is changed, create an RMA as lost in transit and let JIRA team process the RMA

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 16, 2020 12:46 AM
To: max Rimalcenter <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: C&C Delay - 6452336429

External email sender, please take precaution.
Hi Team,

Kindly update on the below case on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 10:51:45 PM
Subject: Re: C&C Delay - 6452336429

Hi Team,

Kindly update on the below case. Still pending since over a month.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 11:50:45 PM
Subject: Re: C&C Delay - 6452336429

Hi Team,

Kindly update on the below case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 12:40:43 AM
Subject: C&C Delay - 6452336429

Dear Team,

With reference to the order number: 6452336429
Store ID: Max - 60097, Rimal centre

Order was placed on Nov 20, 2019 and the status is still showing ready to ship. WH has confirmed delivering to the store. Please advise if this has been received at the store. If so, please arrange a call for the customer and ask them to collect the order.

Please find attached WH confirmation on the same.

This case is pending since a month. Please help us close this on priority.

Thank you for your help!

Regards,
Apoorv

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