Subject: Re: C&C Issue - 6459096293
From: Apoorv Joshi <[email-masked]>
To: Max Yanbu <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, abhilash kuttalam <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 15 Jan 2020 13:11:13 -0700 (MST)

Dear Burhan, 

Thank you for confirming. We will ask the customer to visit the store and collect the order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Max Yanbu" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, January 15, 2020 10:42:56 PM 
Subject: RE: C&C Issue - 6459096293 

Dear Team, 

This is to Confirm you that, below order available with us. by mistake staff had received below order. 

Burhan Ali 

Store Manager 

Max Yanbu 

Mobile: +966 54 4372055 

IP:7554 
Email: [ mailto:Max.yanbu@Landmark | Max.yanbu@Landmark ] Group 

Max Madinah Region I PO Box 28679 | Jeddah 21436 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Apoorv Joshi [mailto:[email-masked]] 
Sent: Wednesday, January 15, 2020 6:13 AM 
To: Escalations Dxbteam; Max Yanbu; Alghamdi Mohammed; Abhilash Kuttalam 
Cc: Seeta Seeta; Abhishek Bargaonkar; Shakeeb Arsalan; Inayat Ali; Fauzan Ahmad, Musalman 
Subject: C&C Issue - 6459096293 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6459096293 

Store ID: Max 60160, MAX Yanbu 

Order placed on Dec 31, 2019 and is showing pickup completed on Jan 6, 2020. Customer is reporting he did not collect this order. Kindly share POD for the same and check to whom this has been handed over to. Please look into this and advise. This has been escalated to the store and C&C spocs multiple times but we are not receiving any response. 

Please look into this and help us close this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 6:35:25 PM 
Subject: Click and collect (6459096293) 

Hi Team, 

With reference to order number number . 

Order date: 31 Dec 2019. 

Tracking id: 645909629323999991 

Store id: Max 60160 

Pickup complete date: 06 Jan 2020 

Issue Description: Customer received the notification that her order is been collected whereas customer is complaining that she did not collected the order. 

Escalated to Store and Store POC, no response received. 

Request you to look into this and do the needful. 

Regards, 

Abhishek Borgaonkar 

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