Subject: Re: Missing Item WWD - 6456720238
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: bsj nf <[email-masked]>, sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Inayat Ali <[email-masked]>, Moosa Yusuf <[email-masked]>, Umapathi Venkatachalam <[email-masked]>
Date: Wed, 15 Jan 2020 10:10:53 -0700 (MST)

Hi Team, 

Kindly advise on the below, WH has confirmed that the missing WWD item is not showing in the GDMS - which may mean this item was never sent as the GDMS never received this item for this order but it is showing sent under consignment details for this order on hybris, please find attached for the same. 

Please advise if we can proceed with manual refund for this item. Value of the item is SAR 185. 

Regards, 
Apoorv 

From: "bsj nf" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "navaz nt" <[email-masked]> 
Cc: "sachin maheshwari" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]> 
Sent: Wednesday, January 15, 2020 9:30:29 AM 
Subject: Missing Item WWD - 6456720238 

Hi 

Mr. Apoorv 

Please check the below order screen shot status not found in GDMS for kind your information. 

REGARDS 

HARUN 

BABYSHOP GDMS OPRATION 

JEDDAH-2113 

From: Apoorv Joshi 
Sent: Tuesday, January 14, 2020 9:50 PM 
To: Escalations Dxbteam <[email-masked]>; IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]> 
Cc: Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Re: Missing Item WWD - 6456720238 

External email sender, please take precaution. 

Hi Team, 

Kindly update us on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "IranBudhathoki" < [ mailto:[email-masked] | [email-masked] ] >, "bsj nf" < [ mailto:[email-masked] | [email-masked] ] >, "navaz nt" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 7:43:53 AM 
Subject: Missing Item WWD - 6456720238 

Hi Team, 

With reference to the order number: 6456720238 

Item: 161092065 - - Juniors Mojo Printed Foldable Baby Buggy 

AWB: 45056837674 

Customer placed this order on Dec 13, 2019 and the above item is showing delivered via Aramex on Dec 15, 2019. However, customer is reporting she has not received this item. Kindly advise if this was shipped out from the WH and if so, how many packages were handed over to Aramex under the above mentioned AWB. 

Value of the missing item is SAR 185 and the item is WWD sent via Aramex. Kindly look into this and advise further. Please help us close this case on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 6:07:15 PM 
Subject: Missing items (6456720238) 

Hi Team, 

Problem Statement: Missing item 

Order Date : Dec 13, 2019 

Delivery Date: Dec 15, 2019 

Order ID: 6456720238 

Tracking ID: 45056837674 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that she placed order for 7 items. However, the item 161092065 - - Juniors Mojo Printed Foldable Baby Buggy)is missing. Kindly look into this and do the needful 

Escalated twice to warehouse no response. 

Regards, 

Abhishek 

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