Subject: RE: WWD Return - 9759851751
From: Sachin Maheshwari <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 15 Jan 2020 13:33:45 +0000

@Escalations Dxbteam<mailto:[email-masked]>, pls connect with customer & explain that we do not have exchange option.

We can only do the return.

Once confirmed let the team know to visit customer place to collect the item.

Regards
Sachin
04-5175412

From: Babyshop Home Delivery <[email-masked]>
Sent: Wednesday, January 15, 2020 11:36 AM
To: Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: WWD Return - 9759851751

Dear Team

Please be informed that our delivery team has attempt to collect below return item on 14-01-20 . But as per our team customer told they wants to exchange the item instead of return.
So the item has not been collected by our team.

Regards,
Home Delivry Team
DWC   0543097510

From: Sachin Maheshwari
Sent: Sunday, January 12, 2020 6:05 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Return - 9759851751

Hi,

Pls confirm, If the item is unused & in original packing. If yes, assign it to @Babyshop Home Delivery<mailto:[email-masked]> for return collection.

Dear Dhan,

Once confirms, pls arrange for collection.

Regards
Sachin
04-5175412

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 9:32 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: WWD Return

External email sender, please take precaution.
Hi Sachin,

With reference to the order number: 9759851751

Order was placed on Nov 9, 2019 and was delivered on Nov 12, 2019. Customer is reporting that the item she has received is different than shown on the website. The images of the item received by the customer is attached. We have checked and it looks like the bottom part of this item has different image than on the website.

The item is: 161092671 - - Juniors Ocean Galaxy Change Centre

Customer reported this to us on Nov 12, 2019 and we escalated the same on the same date to WWD WH however, received no response on the same. As I can check from the order, at this time a return request has been created on this order for this item and Aramex is assigned as a courier which shouldn't be possible since the item is WWD.

Customer is shopping with us since 2018 and has 11 completed orders valuing a total of AED 2535.95. Customer has no similar/previous complaints.
​
Please look into this and advise. The case is pending since almost a month. Please help us close this case. Thank you for your help!
​
Regards,
Apoorv
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