Subject: Re: Late Shipping C&C ///// 9765893283
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 06:13:44 -0700 (MST)

Hi Team 

The order was placed on 31 Dec and the items are still not available for pick up. 

Order id: 9765893283 

Please check the order details and share an update. 

Looking forward to it. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 09:40:04 
Subject: Late Shipping C&C ///// 9765893283 

Hi Team, 

Ticket number: 401081 
Problem Statement: Late Shipping C&C 
Order Date : Dec 31, 2019 
Order ID: 9765893283 
Stores code: Lifestyle21007 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 31 Dec and till now she has not received the order. As per the hybris the order status is SUBMITTED_TO_WAREHOUSE. 

Already escalated to concern team but no response. 

Customer is chasing us for her order so we request you to expedite the shipping. 

Thank you for your help! 

Regards, 
Shivani