Subject: Re: late refund /// 9766168750
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 05:43:31 -0700 (MST)

Hi Team 

Please process the refund for Order (9766168750). As per the tracking id 45491513631 all items were delivered to the warehouse on 8th Jan' 2020. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 08:37:45 
Subject: late refund /// 9766168750 

Hi Team, 

Ticket number: 386967 
Problem Statement: Refund not processed 
Order Date : Jan 3, 2020 
Delivery Date: Jan 4, 2020 
Order ID: 9766168750 
Return tracking ID: 45491513631 
RMA: 42724051 

Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over the items to the courier team which was received warehouse on 8 Jan, 2020. However refund still not process for the item. 

The name of the returned item is 161842966 - - Textured A-line Mini Dress with V-neck and Long Sleeves 

Kindly check and update as customer is waiting for the refund. 

Thank you for your help. 

Regards, 
Shivani