Subject: RE: Refund pending//6454764867
From: Ksaconloc Returns <[email-masked]>
To: Inayat Ali <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Noor Alkatib <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 11:59:29 +0000

Dear Team,

Physically we have received  return  shipment and due to RMA Issue the item unable to process from our side.. please find below details

Thanks,
Ratheesh.

From: Inayat Ali <[email-masked]>
Sent: Wednesday, January 15, 2020 2:55 PM
To: Ksaconloc Returns <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Noor Alkatib <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund pending//6454764867

External email sender, please take precaution.
Hi All

Awaiting response on the request raised.

Thanks
Inayat Ali
________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 19:34:45
Subject: Re: Refund pending//6454764867

Hi Team

Please advise on the refund status for the Order id: 6454764867.

As per the tracking details (S000294025098 and S000306891864), items were not delivered to the customer and returned to the warehouse.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 17:00:17
Subject: Refund Issue

Hi Team,

With reference to the order number: 6454764867<callto:6456764470> with Ticket Number 380809

Customer placed this orders on 29-Nov-2019 . Customer was supposed to receive his refund for the refund after his whole order has been returned successfully to the warehouse with Shipa .

We first  escalated this case for the refund  on 6 Jan 2020 . Customer contacted us for the refund on 4 Jan 2020.  We escalated it secondly on  7 Jan 2020 without any answer from the warehouse. Customer is now chasing us for the

refund.

 Note: the customer is raising this issue for the first time .

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 201.99.

Please advise about the refund . Thank you for helping us close this case.

Regards,
Noor

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