Subject: Re: Refund Delay - Return - 8364405194
From: Seeta Seeta <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>
Date: Wed, 15 Jan 2020 04:26:47 -0700 (MST)

Hi Team, 

Thank you for your update and already informed the customer same. 

Thanks & Regards, 
Seeta Kunwar 

From: "midhun madhu" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Wednesday, January 15, 2020 4:19:40 PM 
Subject: FW: Refund Delay - Return - 8364405194 

Hi Apoorv, 

Its received. 

	

INVOICE_NBR 	

RMA_NBR 	

RETURN_DATE 	

RECEIPT_DATE 	

ITEM_ID 	

DESCRIPTION 	

DIVISION 	

EXPECTED_QTY 	

RECEIVED_QTY 

8364405194 	

42715397 	

31-Dec-19 	

14-Jan-20 	

161628819 	

Frozen - Table & Chair 	

1 	

1 	

1 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 14/Jan/2020 4:08 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Delay - Return - 8364405194 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 8364405194 

AWB: 100040327184 

Kindly confirm if we have received the following under the above mentioned AWB: 

161628819 - - Disney Frozen Printed Table with Chair 

Customer reported that she received this item in not a very good condition as the item was rusty at some parts. Attached are the images for the same. As per the tracking this is already received at WH on Jan 7. If received, kindly process it under RMA: 42715397 on priority. Case is pending since over a month and we are not receiving any replies. Please help us close this case. 

Thank you for your help! 

Regards, 

Apoorv 
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