Subject: RE: Customer received the order without being charged / 6453272236
From: Lalit Ratnala <[email-masked]>
To: Jishan Sahib <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Naseem Ahmad <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sidhartha Bhimania <[email-masked]>
Date: Wed, 15 Jan 2020 08:28:45 +0000

Hi Jishan,

Can you please update on zero COD amount issues.

We also faced an issue today, there’s an order for which on AWB the COD amount printed shows ~31k and as per CS team, the amount to be collected shows ~96k in CS cockpit.
Could you please verify why such discrepancies are coming?

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jishan Sahib <[email-masked]>
Sent: Tuesday, January 14, 2020 5:50 PM
To: Lalit Ratnala <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Naseem Ahmad <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sidhartha Bhimania <[email-masked]>
Subject: Re: Customer received the order without being charged / 6453272236

Hi @Lalit Ratnala<mailto:[email-masked]> ,

Noted , I will update you tomorrow on the progress of further RCA & fix.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 January 2020 at 5:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Hi Jishan,

This is a serious issue if COD amount comes as Zero.
We really can’t ask operations to identify such errors and stop the parcels.

What’s the ETA to fix this? If it is required to stop the operations, we would be doing that. Please take downtime and fix it ASAP.

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:08 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236
Importance: High

Hi Jishan,

With the below link: it is still showing me zero value:

https://10.31.247.116:10002/landmarkshopsgdmsintegration/invoice/getDeliveryNote?orderNo=6453272236&concept=CENTREPOINT&type=WCT&accessCode=ZnL!?MAe@3-CJwKb5p*Z<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F10.31.247.116%3A10002%2Flandmarkshopsgdmsintegration%2Finvoice%2FgetDeliveryNote%3ForderNo%3D6453272236%26concept%3DCENTREPOINT%26type%3DWCT%26accessCode%3DZnL!%3FMAe%403-CJwKb5p*Z&data=02%7C01%7CLalit.Ratnala%40landmarkgroup.com%7Cce5b0b7f9f5e41dcee3608d798f8a581%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146066003074497&sdata=SVoWh4lUTDM933UePHSzrfQWFenr71Rk9Rm5QKoqWus%3D&reserved=0>

Looping @Lalit Ratnala<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]> FYI on the below issue we are facing for some orders. It is showing a zero value and no amount is being collected from customers.

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 4:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

Hi @Jessie Caparas<mailto:[email-masked]> ,

I am working on this issue , COD calculation and response is going wrong either with connection issue or multiple cancel request for items trying to get shipped.

We will provide workaround as I gave you for another order by using Invoice till the permanent fix.

Also , please inform WH operation to have eye on AWB with COD collection charge as ZERO , if found please inform us.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 January 2020 at 12:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Dear Jessie,

         Subjected order has been integrated with payment type as COD_CASH SAR 436.62 and the same has been passed on to ERP (RMS/WMS).  WMS invokes cost call for label printing so please Hybris can tell what amount was returned in cost call.

@Jishan Sahib<mailto:[email-masked]>   Please look into it.

Regards
Jagmohan Urmaliya
Application Support
Landmark Group IT
T  : +971 4809 4234
M : +971 561742857
E  : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 10:54 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

@LMG OMS<mailto:[email-masked]>

Please do check and update us for this.

It’s been 2 days with no reply from your team.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 10:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

@@Jessie Caparas<mailto:[email-masked]>, @LMG OMS<mailto:[email-masked]>

Orders 6453272236 & 6456105064 same issue.

Regards,
Malik Ismail
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 2:23 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer received the order without being charged / 6453272236
Importance: High

Hi @LMG OMS<mailto:[email-masked]>

The attached invoice is showing “zero value” which resulted in no payment collected from the customer.

This has been raised to JIRA and the team has advised to get in touch with you related to this concern.

https://landmark.atlassian.net/browse/REL-75169<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-75169&data=02%7C01%7CLalit.Ratnala%40landmarkgroup.com%7Cce5b0b7f9f5e41dcee3608d798f8a581%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146066003074497&sdata=oQ%2FEhdH%2BmKcR6GbGD%2BcD5rqqXPpelJgSZLNR7eEK8PA%3D&reserved=0>

Please check why such issues are happening and please provide a fix.

We are getting a number of complaints raised due to this issue and we are losing out on payments providing that no collection is made.

@Malik Ismail<mailto:[email-masked]> can you also share the cases which you came across for the same reason?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 8:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Customer received the order without being charged / 6453272236

External email sender, please take precaution.
Hi Team

Problem statement : Customer received the order without payment

Order ID – 6453272236
Order Date 23-Nov-2019
Tracking ID : 290065208187

Issue Description:This order is cash on delivery which costs SAR 436.62 and the customer received it without payment as he was informed by the courier team that this order is paid online but as shown in Hypris it is not paid and this amount has to be collected from the customer .Please check that and advise on priority .

Regards,
ٍShakeeb
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