Subject: RE: missing items
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohammed Obiedo <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 15 Jan 2020 07:57:50 +0000

Take the approval from concept and process refund.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 14, 2020 10:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammed Obiedo <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: missing items

External email sender, please take precaution.
Hi Team,

Kindly update on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 11:58:10 PM
Subject: missing items

Hi Team,

With reference to the order number: 6451235278
Store iD: Max - 60125, Max Oasis, Abha

Customer placed an order for a total of 10 items out of which 1 was partially cancelled and 9 items were successfully picked up from the store. Customer is reporting that he has received only 3 items. Below are the missing items:
161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms - SAR 157
161843292 - - Solid Fitted Sheet - 200 x 90 - SAR 30
162035012 - - Floral Printed Scarf - SAR 12
161891140 - - Printed Scarf - SAR 12
161655100 - - Animal Printed Scarf - SAR 12
161875138 - - Chequered Scarf with Fringe Detail - SAR 35

Total value of the missing items is SAR 258. Since the value of the missing items is over SAR 100, we emailed WH to confirm how many items were sent however, no response on the same.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 5:22:51 PM
Subject: missing items

Hi Team ,

With reference to order number :6451235278 ticket number :292506

The customer claiming that he didn't receive those items :

161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms
161843292 - - Solid Fitted Sheet - 200 x 90
162035012 - - Floral Printed Scarf
161891140 - - Printed Scarf
161655100 - - Animal Printed Scarf
161875138 - - Chequered Scarf with Fringe Detail

as per Hybris&WH it was delivered ,

Regards,
Obiedo

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