Subject: RE: Click and collect delay /// 6453899939
From: Ksaconloc Returns <[email-masked]>
To: Mohd Imran <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Wed, 15 Jan 2020 07:52:44 +0000

Dear Team,

Shipment received with NO RMA and pending to process please find below details

Thanks,
Ratheesh.

From: Mohd Imran <[email-masked]>
Sent: Wednesday, January 15, 2020 10:45 AM
To: Ksaconloc Returns <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: RE: Click and collect delay /// 6453899939

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please process refund for the case, as shipment is returned to warehouse on 31st Dec. 2019.

Tracking id - S000281172974

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 10:59 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Click and collect delay /// 6453899939

External email sender, please take precaution.
Hi Team,

Kindly update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:28:10 PM
Subject: Re: Click and collect delay  /// 6453899939

Seeta- Do we have any update on the request raised by Shivani.

Thanks
Inayat Ali
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 12:06:35
Subject: Re: Click and collect delay  /// 6453899939

Hi Team,

Any update on this case.

Regards,
Shivani
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 January, 2020 09:46:49
Subject: Click and collect delay  /// 6453899939

Hi Team,

Any update on this case.

________________________________
From: "Centrepoint" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Thangarajan Kulandavel" <[email-masked]<mailto:[email-masked]>>, "Manager.Salaammall" <[email-masked]<mailto:[email-masked]>>, "Vinod Sharma" <[email-masked]<mailto:[email-masked]>>, "K Nayan" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "alexander gomes" <[email-masked]<mailto:[email-masked]>>, "saad alonaizi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "naseem ahmad" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "mohammad quamar" <[email-masked]<mailto:[email-masked]>>, "mohmoud elsayed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "sagaya kumar" <[email-masked]<mailto:[email-masked]>>, "afzal syed" <[email-masked]<mailto:[email-masked]>>, "sagar nepa" <[email-masked]<mailto:[email-masked]>>, "abu talla" <[email-masked]<mailto:[email-masked]>>, "jed conlocops2" <[email-masked]<mailto:[email-masked]>>, "centrepoint salammall" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, "cpj wh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 January, 2020 13:17:11
Subject: Fwd: [#307970] - Click & Collect

Hi Jessie,

In below case still we have not received any update from the warehouse. We request you to help us in this case as customer is constantly chasing us for her refund.

Awaiting for your response.

Regards,
Seeta Kunwar
On Thu, 2 Jan at 1:25 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
@Ksaconloc Returns<mailto:[email-masked]>

To add on the below, the 2nd parcel under tracking ID S000281172974 has been returned to us as of December 31.

Get this refunded processed asap – the customer has been chasing since November 25.

From: Jessie Caparas
Sent: Thursday, January 2, 2020 1:18 PM
To: Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#307970] - Click & Collect
Importance: High

Hi Thangarajan,

How come the second parcel is with SHIPA?

This is supposed to be a click and collect order.

Please clarify.

From: Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 8:55 AM
To: Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#307970] - Click & Collect

Thanks & Regards
Thangarajan
________________________________
From: Manager.Salaammall <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 3:29:01 PM
To: Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#307970] - Click & Collect

Dear Thangaraj,

FYI..

The below mentioned order number has two shipments.

Order Date : Nov 25, 2019
Order ID: 6453899939

1st Shipment from the store and already delivered to the customer. Our side everything is cleared.

2nd Shipment is yet to be delivered to customer and CNC team should check with warehouse for SHIPA delivery.

DISPATCH_DATE
COURIER_PARTNER
AWB_NO
DELIVERY_STORE_CODE
PALLET_ID
SCAN_TO_LOAD_USER_ID
SCAN_TO_LOAD_DATE
SCAN_TO_LOAD_TIME
HANDOVER_STATUS
ORDER_LINE_STATUS
27-Nov-19
CNC
645389993923999000
21147
JEPLT0003707
110301
27-Nov-19
11:09:11
READY
SHIPPED
28-Nov-19
SHIPA
S000281172974
21147
JEPLT0003599
110301
28-Nov-19
7:45:11
READY
SHIPPED

PS : Please see the attached emails for your reference.

Best Regards,

Thoraya Alahmari
Assistant Store Manager
Mobil No-+966 550434609
Cp Salaam Mall
Store code-21147

From: Thangarajan Kulandavel
Sent: Saturday, December 28, 2019 8:47 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#307970] - Click & Collect

Dear Siraj,

Please check this issue and clear ASAP

If you need help please let me know immediately

Thanks & Regards
Thangarajan
________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 11:19:58 AM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.
Hi Team,

Problem Statement: Late Shipped
Order Date : Nov 25, 2019
Order ID: 6453899939
Store code: Centrepoint21147

Issue Description: Please let us know the update on this order as customer is still waiting for her order.

Thank you for your help.

Regards,
Shivani
On Sat, 21 Dec at 12:02 PM , Vinod Sharma <[email-masked]<mailto:[email-masked]>> wrote:
@K Nayan<mailto:[email-masked]>

Can you pls check order#6453899939, how come this CNC order is dispatched via Shipa.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Order was dispatched through CNC & Shipa in 2 container.

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjczMTU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kHLaDqI4gYsG3167tVLAuVGFGyMpPCjMJTP5pv3RvPI]

Regards,
Vinod
+966 -564851785
IP-2056

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 20, 2019 12:32 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.
Hi Team,

As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item.

Please let us know the shipment is returned back to warehouse or still with the courier.

Regards,
Shivani

307970:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

307970:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

307970:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com