Subject: RE: Partial Delivery - 9763062385
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 07:39:54 +0000

FYI

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 15, 2020 12:29 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Partial Delivery - 9763062385

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9763062385
Ticket ID: 327098

Customer reported receiving this order partially and same was escalated to WH for confirmation on how many items were shipped. WH confirmed that all items were shipped and were handed over to Shipa in 2 containers.

As per WH only one package was handed over to customer which was conveyed to Shipa for the same. Priyanka further asked for manifest details to check on this which we have shared multiple times but we are not getting any response from either Shipa support or Priyanka anymore.

Kindly look into this case and advise further. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#327098] - Delivery
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>, Sanjana Suresh <[email-masked]>, Shipa Delivery Support <[email-masked]>, Tarek Arjaan <[email-masked]>, "[email-masked]" <[email-masked]>, K Nayan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Anuj Sharma <[email-masked]>, Vishwajeet Singh <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Wed, 15 Jan 2020 07:39:35 +0000

Hi @[email-masked]<mailto:[email-masked]>,

Kindly get this issue resolved.

In the manifest its mentioned that 2 boxes are handed over to shipa.

@Sanjana Suresh<mailto:[email-masked]>@K Nayan<mailto:[email-masked]> Please help us to get this case closed.

Regards
Imran

From: Centrepoint <[email-masked]>
Sent: Sunday, January 12, 2020 9:57 PM
To: [email-masked]; Sanjana Suresh <[email-masked]>; Shipa Delivery Support <[email-masked]>; Tarek Arjaan <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Anuj Sharma <[email-masked]>; K Nayan <[email-masked]>; Vishwajeet Singh <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: Fwd: [#327098] - Delivery

External email sender, please take precaution.
Hi Team,

AWB: S000322512898

Kindly find attached the Manifest for the same and update on this urgently. Thank you for your help!

Regards,
Centrepoint Support Team
On Thu, 2 Jan at 12:36 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Priyanka,

Please find attached the manifest for AWB: S000322512898

Please look into this on priority and advise. Thank you for your help!

Regards,
Apoorv
On Thu, 12 Dec, 2019 at 10:55 AM , Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>> wrote:
Hi Deepak,

Please share the manifest of handover for this order and please confirm from which warehouses this was handed?

Thanks and Regards,
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MDc4NjE5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9tKx9ON0gCKKoSqUbs9vMY8AntkFnbZp-Zo1TaXU-Z0]

From: Deepak Damodaran [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, December 12, 2019 12:23 AM
To: Sanjana Suresh; Priyanka Rajkumar; Centrepoint; Con Loc; [email-masked]<mailto:[email-masked]>; Shipa Delivery Support; Tarek Arjaan
Cc: Escalations Dxbteam; Anuj Sharma; K Nayan; Vishwajeet Singh; Bhaskar Mandelia
Subject: RE: [#327098] - Delivery

Hi Priyanka,

Order No 9763062385 , Tracking ID S000322512898 we have handover to you on Dated 04-Dec-2019. Actually this is 01 shipment with 02 package Container ID CONDISPWW11999 And CONDISPWW12000 and these 02 package we have handover to you on Dated 04-Dec-2019. When the AWB is printed if we have made 02 packages for 01 shipment , on the AWB it will print ½ And 2/2 .

As per the below image customer has received 2/2 mentioned package but they have not received ½ mentioned package. If these 02 packages delivered by you to the customer then only they will receive the complete products against the shipment.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 12:05 PM
To: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shipa Delivery Support <[email-masked]<mailto:[email-masked]>>; Tarek Arjaan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anuj Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#327098] - Delivery

Hello @Deepak Damodaran<mailto:[email-masked]>,

Please assist on Priyanka’s email.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 12:02 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shipa Delivery Support <[email-masked]<mailto:[email-masked]>>; Tarek Arjaan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anuj Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#327098] - Delivery

External email sender, please take precaution.
Hi Sanjana,

Can you please share more details on the ½ package ? Which warehouse it was handed at ?
We have no record of collecting this shipment from Landmark, so if you can help provide some details we can check again.

Thanks and Regards,

From: Sanjana Suresh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, December 11, 2019 9:19 AM
To: Deepak Damodaran; Centrepoint; Con Loc; [email-masked]<mailto:[email-masked]>; Priyanka Rajkumar; Shipa Delivery Support; Tarek Arjaan
Cc: Escalations Dxbteam; Anuj Sharma; K Nayan; Vishwajeet Singh; Bhaskar Mandelia
Subject: RE: [#327098] - Delivery

Dear Priyanka,

Please assist here.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 12:02 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shipa Delivery Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anuj Sharma <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#327098] - Delivery

Hi Support Team,

As you can see in the below image on the AWB the highlighted part it is mentioned 2/2 . so the customer supposed to receive 02 packages against the shipment.
But the customer has received only 01 Packages that’s why they have not received complete products.

@[email-masked]<mailto:[email-masked]>

Kindly do the needful.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MDc4NjE5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wddtLzz151FFRVbWmwWgXydx6yvn95wd4aDlBZkKRWA]

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 10, 2019 11:47 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#327098] - Delivery

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9763062385
AWB: S000322512898

Customer is reporting that out of 9 items she only received 1 item in this order. As we can check from the consignment details on cockpit, all the 9 items were delivered to Customer. We have checked with Shipa and they have advised they received 2 cartons and both were delivered.

Please find attached the images customer has shared and advise regarding the same. The total value of the order is AED 253. Value of the missing items is AED 204.80.

Please advise how many items have we sent and advise on the same.

Regards,
Centrepoint Support Team
On Mon, 9 Dec at 9:33 PM , Shipa Delivery Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Well noted, we'll do our best to arrange this as requested.

Best Regards,

Mohammad Al-Majali
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________

327098:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

327098:1125156