Subject: C&C Delay - 9763550235
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 14 Jan 2020 20:19:44 -0700 (MST)

Hi team, 

With reference to the order number: 9763550235 
Store ID: Babyshop 10005, Airport Road, Abu dhabi 

Order placed on Dec 6, 2019 and the status is still showing ready to ship. We have escalated to the WH to confirm if this has been handed over to the store or no. However, we are not receiving any replies on the same. 

Please look into this and help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 6:51:26 PM 
Subject: Order not ready for the collection (9763550235) 

Hi Team, 

Problem Statement: Order delay 

Order Date : Dec 6, 2019 

Order ID: 9763550235 

Tracking ID: 976355023510010001 

Store id : Babyshop 10005 

Assistance Required: Need order at store at the earliest 

Issue Description: Customer placed order on 06 Dec, 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. As per the warehouse it has been dispatched for store on 8th Dec 2019. 

Escalated to store POC as store team mail id not available through the store cod but no response received. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Abhishek