Subject: C&C Issue - 6459096293
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked], Alghamdi Mohammed <[email-masked]>, [email-masked]
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 14 Jan 2020 20:13:08 -0700 (MST)

Hi Team, 

With reference to the order number: 6459096293 
Store ID: Max 60160, MAX Yanbu 

Order placed on Dec 31, 2019 and is showing pickup completed on Jan 6, 2020. Customer is reporting he did not collect this order. Kindly share POD for the same and check to whom this has been handed over to. Please look into this and advise. This has been escalated to the store and C&C spocs multiple times but we are not receiving any response. 

Please look into this and help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 6:35:25 PM 
Subject: Click and collect (6459096293) 

Hi Team, 

With reference to order number number . 

Order date: 31 Dec 2019. 

Tracking id: 645909629323999991 

Store id: Max 60160 

Pickup complete date: 06 Jan 2020 

Issue Description: Customer received the notification that her order is been collected whereas customer is complaining that she did not collected the order. 

Escalated to Store and Store POC, no response received. 

Request you to look into this and do the needful. 

Regards, 
Abhishek Borgaonkar