Subject: C&C Issue - 6458939893
From: Apoorv Joshi <[email-masked]>
To: Qazi Mohammed <[email-masked]>, [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 20:01:43 -0700 (MST)

Hi Team, 

With reference to the order number: 6458939893 
Store ID: Babyshop - 21193, CP Sulaimania - Ryd 

Order placed on Dec 30, 2019 and is showing pickup completed on Jan 5, 2020. Customer is reporting he did not collect this order. We have escalated this to the concerned store multiple times but we are not receiving a response, kindly help us with POD for this case and if it is still at the store please ask store to contact the customer for pickup. If this is handed over to a wrong customer, please investigate accordingly and process this as an RTS for the refund. 

Customer contact number: +966565551059 

Thank you for helping us in closing this case. 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:57:06 PM 
Subject: late cc order :6458939893 

Hi Team, 

With reference to order number :6458939893 

Ticket number :386514 

customer is claiming that he didn't collect his order but as per Hybris its showing delivered 

we contacted the store for POD with no response , 

Regards, 
Obiedo