Subject: C&C Delay - 9765979387
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 14 Jan 2020 19:54:48 -0700 (MST)

Hi Team, 

With reference to the order number: 9765979387 
Store ID: Babyshop - 21190, Ajman Corniche 

Order placed on Jan 1, 2020 and there are no consignment details on this order yet. Please advise if this is visible on WMS/OMS, if so, please ship this out on priority and arrange for a pickup. 

Case has been escalated multiple times to WH however, receiving no response on the same. Please look into this and help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:55:15 PM 
Subject: Late Shipping (9765979387) 

Hi Team, 

Problem Statement: Late Shipping (Click and collect) 

Order Date : 01 Jan 2020. 

Order ID: 9765979387 

Store id: Babyshop 21190 

Tracking ID: Consignment not ready yet. 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 01 Jan 2020 and till now he/she has not received the order. As per the hybris the consignment is not ready yet. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2016. Escalated twice to warehouse but no response. 

Regards, 
Abhishek Borgaonkar.