Subject: C&C Issue - 6447107368
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 19:05:07 -0700 (MST)

Hi Team, 

With reference to the order number: 6447107368 
Store ID: Centrepoint - 21229 
Ticket ID: 195170 

Order was placed on Oct 2, 2019 and the status is showing ready for pickup however, the store has confirmed this order is not with them. The case has been escalated multiple times but with no updates - we still don't know where this order is. Customer is asking for a refund. 

Please look into this on priority and advise. Thank you for your help! 

Regards, 
Apoorv