Subject: RE: Return Delay - 9764558942
From: Deepak Damodaran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 21:28:19 +0000

Hi Conloc Team.

As per the Tracking ID we have received the shipment on Dated 04-Jan-2020 . Same we have updated on the pending list ,. Please process and update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 7:50 AM
To: Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Return Delay - 9764558942

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9764558942
AWB: 45491041551

Please confirm if we have received the following items under the above mentioned AWB:

160815227 - - Lee Cooper Textured Long Sleeves Sweater
160600374 - - Cross Country Motorcycle Toy

If so, please process them under RMA: 42707135.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 9:38:05 AM
Subject: late refund //// 9764558942

Hi Team,

Ticket number: 393917
Problem Statement: Refund Not Processed
Order Date : Dec 17, 2019
Delivery Date: Dec 18, 2019
Order ID: 9764558942
RMA: 42707135
Return Tracking ID: 45491041551
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the item to the courier team.

As per the tracking details the item has been returned to warehouse on 4 Jan, 2020 but still refund is not processed.

The returned items are:

160815227 - - Lee Cooper Textured Long Sleeves Sweater
160600374 - - Cross Country Motorcycle Toy

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response.

Kindly check and update as customer is waiting for his refund.

Thank you for your help!

Regards,
Shivani

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